90-Day Limited Warranty

At COSEMN, we are committed to creating artistic pieces that meet our standards for design, quality, and presentation.

Every contemporary sculpture and artistic object is carefully reviewed before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the warranty period, our customer support team will work with you to provide an appropriate solution.

This Limited Warranty applies to eligible products purchased through cosemn.com.

90-Day Limited Warranty Coverage

Most eligible COSEMN products are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to qualifying manufacturing defects or product-related issues that occur during normal intended use and proper display conditions.

Depending on the circumstances, available solutions may include:

• Replacement product
• Replacement component or applicable part, where available
• Store credit
• Refund where appropriate

The appropriate solution will depend on the nature of the issue, product availability, inspection results, and the circumstances of the claim.

What Is Covered

Our limited warranty may cover qualifying issues including:

Manufacturing Defects

Defects in materials, construction, or workmanship that affect the normal intended display or structural integrity of the artistic piece.

Structural Issues

Problems involving the construction, assembly, or stability of the artwork that are not caused by accidental damage, misuse, improper handling, or unsuitable display conditions.

Products Damaged on Arrival

Items that arrive broken, cracked, damaged, or unusable due to transportation or handling during shipment.

Artistic Detail or Finish Issues

Qualifying issues involving product surfaces, finishes, decorative elements, or artistic components that affect the intended quality of the product.

What Is Not Covered

This warranty does not cover damage or issues caused by:

• Accidental drops, impacts, cracks, or breakage
• Improper handling or transportation after delivery
• Use outside the intended decorative purpose
• Exposure to excessive moisture, heat, chemicals, or unsuitable environments
• Normal wear and aging
• Cosmetic changes caused by regular display or use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period

Minor variations in color, texture, surface appearance, shape, finish, or artistic details are generally not considered defects when they represent normal characteristics of artistic production.

Damaged or Defective Items

If your COSEMN artistic piece arrives damaged, defective, or with missing components, please contact our customer support team as soon as possible after delivery.

To help us review your request efficiently, please provide:

• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photographs showing the problem
• A short video where helpful
• Photographs of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has completed the review process.

Depending on the circumstances, we may provide an appropriate resolution, including replacement, repair assistance where available, store credit, refund, or another suitable solution.

How to Make a Warranty Claim

To submit a warranty claim, please contact the COSEMN customer support team through the contact information provided on our website.

Please include:

• Order number
• Product name
• Description of the issue
• Supporting photographs or videos
• Any additional information requested by our support team

Our team will normally review your request and respond within 24–48 hours.

Additional information may be requested if necessary to confirm the condition, cause, or eligibility of the issue.

Replacement Products

If a replacement is approved, COSEMN will make reasonable efforts to provide the same artistic piece whenever available.

If the original product is unavailable, possible alternatives may include:

• A comparable replacement artistic piece
• Store credit
• Another appropriate resolution

Replacement availability depends on current inventory, collection availability, and production circumstances.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined based on:

• The nature of the issue
• Product condition
• Warranty eligibility
• Applicable Return & Refund Policy
• Available resolution options

When a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

The COSEMN Return Policy applies when you wish to return an eligible purchase within the applicable return period.

The Limited Warranty applies to qualifying manufacturing defects, structural issues, and product-related problems covered under this warranty.

Please review our Return & Refund Policy for complete information regarding return conditions, refund procedures, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the artistic piece inside is damaged, please contact our customer support team and provide photographs of:

• The outer packaging
• The shipping label
• The damaged artistic piece
• The internal protective packaging
• Any visible transportation damage

This information helps our team evaluate the situation more efficiently and determine the appropriate resolution.

Product Care and Maintenance

To help maintain the appearance and quality of your COSEMN artistic piece:

• Follow included care instructions
• Handle sculptures carefully when moving or repositioning
• Use products only for their intended decorative purpose
• Avoid unnecessary exposure to moisture, heat, or harsh chemicals
• Clean surfaces using suitable soft materials
• Avoid excessive pressure, impact, bending, or twisting
• Protect special finishes, textures, and artistic details
• Store or display artwork in a clean and suitable environment

Improper handling, unsuitable maintenance, unauthorized modifications, or inappropriate display conditions may affect warranty eligibility.

Artistic Variations

COSEMN creates artistic objects where individuality and creative expression are important parts of the design process.

Minor variations in:

• Color tone
• Surface texture
• Finish appearance
• Shape details
• Handcrafted characteristics
• Decorative elements

may occur between individual pieces or production batches.

These variations are considered natural characteristics of artistic creations and are generally not considered defects unless they significantly affect intended use or structural integrity.

Consumer Rights

This Limited Warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this warranty policy is intended to exclude, limit, or reduce any rights, guarantees, remedies, or protections that cannot legally be excluded or restricted.

Depending on your location, you may have additional rights regarding:

• Product quality
• Defective products
• Damaged deliveries
• Replacement solutions
• Refund rights
• Other consumer protections

Where applicable law provides greater protection than this Limited Warranty, those legal rights will continue to apply.

Warranty Limitations

This Limited Warranty applies only to eligible COSEMN products purchased through our official website or authorized sales channels.

Warranty coverage may not apply when:

• The product was purchased from an unauthorized seller
• Proof of purchase cannot be provided
• The issue resulted from misuse or improper handling
• The product was modified or repaired without authorization
• Damage occurred outside the warranty period
• The product was used outside its intended decorative purpose

COSEMN reserves the right to evaluate warranty claims and determine whether an issue qualifies under this Limited Warranty based on available information, product condition, and applicable policies.

Warranty Transfer

Unless otherwise required by applicable law, this Limited Warranty applies to the original purchaser of the product and is not automatically transferable.

If you purchased a COSEMN artistic piece as a gift, please contact our customer support team if assistance is required. Additional information may be requested to verify the original order.

Limited Edition and Special Collection Products

Certain COSEMN artistic collections may include limited edition pieces, special designs, or unique creations with limited availability.

For these products:

• Replacement availability may be limited
• A comparable alternative may be offered where appropriate
• Resolution options may depend on remaining inventory

Our customer support team will work with you to identify the most suitable available solution.

Artistic Collections Covered

This Limited Warranty may apply to eligible products across COSEMN collections, including:

HOLLOW CREATURES

A collection inspired by mysterious forms, imaginative creatures, and expressive sculptural structures.

SILENT CELESTIALS

A collection exploring elegant artistic forms, celestial inspiration, and harmonious visual expressions.

WEIGHTLESS RELICS

A collection combining timeless inspiration with contemporary artistic language through distinctive decorative pieces.

Changes to This Warranty Policy

COSEMN may update this Limited Warranty Policy from time to time to reflect changes in:

• Product collections
• Customer service procedures
• Warranty processes
• Business operations
• Applicable legal requirements

The updated version will be published on this page with the revised effective date.

The warranty terms applicable at the time of purchase will generally apply to that order unless otherwise required by applicable law.

Contact Us

If you have questions about warranty coverage, product issues, damaged artistic pieces, or an existing warranty claim, please contact our customer support team.

Customer Support Email:
service@cosemn.com

We aim to review customer inquiries and provide a helpful response within 24–48 business hours.

When contacting us regarding a warranty claim, please include:

• Order number
• Product name
• Description of the issue
• Photos or videos showing the condition of the product
• Any additional information requested by our support team

Corporate Information

Brand:
COSEMN

Official Website:
cosemn.com

Legal Entity:
Changsha Zirong Network Technology Co., Ltd.

Registered Address:
Room 2406, 2407, 2408, 2409-519,
Building 1 & 2 Commercial and Underground Area,
Block 5, Aux Colorful Plaza,
No. 858 Dujuan Road,
Wangyue Subdistrict,
Hunan Xiangjiang New Area

Unified Social Credit Code:
91430104MAEDRENH5R

Customer Support Email:
service@cosemn.com

cosemn.com is owned and operated by Changsha Zirong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service management, order coordination, product information, and related e-commerce activities.

COSEMN

Contemporary sculptures and artistic objects created to bring imagination, creativity, and character into modern spaces.

Form. Creativity. Expression. Modern Art Living.