Welcome to COSEMN

We are committed to providing thoughtful, reliable, and responsive customer support throughout your shopping experience.

Whether you need assistance with product information, artwork details, order status, shipping, returns, damaged or incorrect items, or general questions about our collections, our customer care team is here to assist you.

For questions regarding orders, delivery, artistic pieces, returns, after-sales support, or business opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email:
service@cosemn.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• A short video if the issue relates to product condition, damage, or details of the artwork

Providing these details will help our team understand your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@cosemn.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Artwork details and product specifications
• Care and handling guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Business and partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

COSEMN creates contemporary sculptures, artistic objects, and modern decorative pieces designed to bring creativity and visual expression into personal spaces.

Our collections include:

• Contemporary Sculptures
• Abstract Art Objects
• Modern Decorative Artwork
• Creative Interior Pieces
• Collectible Decorative Objects

If you need assistance with a product, our customer care team can help with:

• Product dimensions
• Materials and finishes
• Artwork details
• Design concepts
• Product care recommendations
• Included accessories
• Product variations

Because each COSEMN creation may feature different artistic forms, materials, textures, and finishes, please include the product name when contacting us.

5. Our Artistic Collections

COSEMN explores the relationship between art, imagination, and modern living through carefully designed artistic collections.

Our signature collections include:

HOLLOW CREATURES

Inspired by mysterious forms, organic structures, and imaginative creatures, HOLLOW CREATURES presents expressive sculptures with unique silhouettes and artistic character.

Each piece reflects creativity and visual storytelling, bringing a distinctive presence into contemporary spaces.

SILENT CELESTIALS

Inspired by celestial imagination and quiet harmony, SILENT CELESTIALS creates refined artistic forms designed to introduce balance, elegance, and emotional atmosphere into modern interiors.

WEIGHTLESS RELICS

Combining timeless inspiration with contemporary artistic language, WEIGHTLESS RELICS transforms creative concepts into distinctive decorative objects that connect imagination and design.

6. Business & Partnership Inquiries

COSEMN welcomes inquiries from retailers, distributors, interior designers, commercial buyers, creative businesses, and potential partners.

For wholesale, distribution, bulk purchasing, collaboration, or other business opportunities, please contact:

service@cosemn.com

Please include:

• Subject: Business Inquiry
• or
• Subject: Wholesale Inquiry

If possible, please provide:

• Company name
• Business type
• Market or region
• Expected order volume
• A brief description of your inquiry

Providing these details allows our team to direct your request to the appropriate department.

7. Corporate Information

Brand:
COSEMN

Website:
cosemn.com

Legal Entity:
Changsha Zirong Network Technology Co., Ltd.

Registered Address:
Room 2406, 2407, 2408, 2409-519,
Building 1 & 2 Commercial and Underground Area,
Block 5, Aux Colorful Plaza,
No. 858 Dujuan Road,
Wangyue Subdistrict,
Hunan Xiangjiang New Area

Unified Social Credit Code:
91430104MAEDRENH5R

Customer Support Email:
service@cosemn.com

cosemn.com is owned and operated by Changsha Zirong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service management, order coordination, product information, and related e-commerce activities.

We're Here to Help

From discovering the right COSEMN artistic piece to receiving and enjoying your order, our team is committed to making your experience clear, smooth, and reliable.

Whether you have questions about products, orders, shipping, returns, or our collections, we are always available to provide assistance.

For any questions, please contact us at:

service@cosemn.com

Thank you for choosing COSEMN.

COSEMN — Contemporary Art Objects for Modern Spaces.