Return Policy

At COSEMN, we aim to provide customers with a clear, simple, and reliable return experience.

This Return & Refund Policy applies to eligible purchases made through cosemn.com.

Our collections include contemporary sculptures, artistic objects, modern decorative artwork, and creative interior pieces. Because many COSEMN creations feature unique forms, textures, finishes, and artistic details, we carefully review each return request to ensure an appropriate resolution.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at:

service@cosemn.com

Our team will review your request, confirm return eligibility, and provide the applicable return instructions.

Please do not send products back before contacting us.

Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be:

• Unused or in like-new condition
• Free from customer-caused damage
• Unaltered
• Returned with all original components
• Returned with included accessories
• Returned with product inserts or instructions where included
• Returned with original protective packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Because many COSEMN artistic pieces include unique surfaces, finishes, sculptural structures, or decorative details, returned products should be packaged carefully to prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of:

• Excessive use
• Misuse
• Customer-caused scratches, cracks, breakage, or other damage
• Unauthorized repair
• Modification
• Missing components or accessories
• Damage caused by improper cleaning, storage, handling, or display

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components, accessories, or materials originally supplied with the order.

Examples may include:

• Included display components
• Product accessories
• Protective packaging materials
• Instruction cards or product information
• Decorative elements originally included with the product
• Other components supplied with the order

Any deduction will be assessed based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm:

• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories
• Included components
• Condition of artistic surfaces, finishes, structures, and decorative details

Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once COSEMN issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from:

• Missing accessories
• Missing components
• Excessive use
• Customer-caused scratches, cracks, stains, or breakage
• Unauthorized modification
• Unauthorized repair
• Improper cleaning
• Improper storage
• Damage caused after delivery

Any deduction will be assessed based on the individual circumstances of the return.

15. Exchanges

Exchange availability depends on current product availability and inventory.

Because COSEMN artistic pieces may be available in different:

• Shapes
• Sizes
• Finishes
• Colors
• Materials
• Design variations

The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most efficient option may be:

• Requesting a return for the eligible original product
• Completing the approved return process
• Placing a new order for the preferred artistic piece

Please contact customer support before returning a product for exchange.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email:

service@cosemn.com

We will make reasonable efforts to assist before fulfillment begins.

However, cancellation cannot always be guaranteed once the order has entered:

• Processing
• Product preparation
• Protective packaging
• Fulfillment
• Shipping preparation
• Dispatch

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution may require additional processing time before the refund appears.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:

• Shipment status
• Carrier charges
• Product condition
• Condition of the returned artistic piece
• Return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional:

• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation
• Transit time

Certain COSEMN artistic pieces may require additional protective packaging for international return transportation.

Please contact us before sending any international return.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Product Care After Delivery

COSEMN artistic pieces are designed for decorative display and should be handled with appropriate care after delivery.

To help maintain the appearance and quality of your artwork, we recommend:

• Handling sculptures carefully when moving or repositioning
• Avoiding strong impact, pressure, or accidental drops
• Cleaning surfaces gently with suitable soft materials
• Avoiding abrasive tools or harsh chemicals
• Protecting special finishes, textures, and artistic details
• Displaying products in suitable environments according to product recommendations

Damage caused by improper handling, unsuitable cleaning methods, unauthorized modification, or inappropriate display conditions may not qualify for replacement, refund, or warranty remedies.

21. Gift Orders

If a COSEMN product is purchased as a gift, the recipient should inspect the package and artistic piece after delivery.

For damaged, incorrect, or incomplete gift orders, the purchaser or recipient may contact our customer support team for assistance.

Please provide:

• Order number
• Purchaser information where available
• Product name
• Description of the issue
• Photos or videos where relevant

Refunds, replacements, or other available resolutions will be handled according to the applicable return conditions and payment arrangements.

22. Promotional Purchases

Products purchased through promotional campaigns, special offers, limited collections, or discounted pricing remain subject to this Return & Refund Policy unless otherwise stated.

Specific promotional terms may include additional conditions regarding:

• Return eligibility
• Exchange availability
• Refund calculations
• Limited edition products
• Special collection items

Any special return conditions will be displayed before purchase or communicated through applicable promotional information.

23. Customer Responsibility

Customers are responsible for reviewing product information before purchase, including:

• Product dimensions
• Materials
• Colors
• Finishes
• Design style
• Display requirements
• Care recommendations

Because COSEMN products are artistic creations, differences in personal preference, interior style, expected appearance, or aesthetic interpretation may not necessarily qualify as product defects.

24. Legal Consumer Rights

This Return & Refund Policy does not limit any consumer rights, guarantees, or remedies that cannot legally be excluded under applicable laws.

Depending on your location, you may have additional rights regarding:

• Faulty products
• Incorrect products
• Damaged deliveries
• Returns
• Refunds
• Replacement remedies

Where applicable law provides greater protection than this policy, those legal rights will continue to apply.

25. Changes to This Return Policy

COSEMN may update this Return & Refund Policy from time to time to reflect changes in:

• Business operations
• Product collections
• Customer service procedures
• Shipping processes
• Legal requirements
• Operational improvements

The updated version will be published on this page with the revised effective date.

The return policy applicable at the time of purchase will generally apply to that order unless otherwise required by applicable law.

26. Contact Us

If you have questions about returns, refunds, damaged products, exchanges, warranty support, or order assistance, please contact COSEMN customer support:

Brand:
COSEMN

Official Website:
cosemn.com

Legal Entity:
Changsha Zirong Network Technology Co., Ltd.

Registered Address:
Room 2406, 2407, 2408, 2409-519,
Building 1 & 2 Commercial and Underground Area,
Block 5, Aux Colorful Plaza,
No. 858 Dujuan Road,
Wangyue Subdistrict,
Hunan Xiangjiang New Area

Unified Social Credit Code:
91430104MAEDRENH5R

Customer Support Email:
service@cosemn.com

cosemn.com is owned and operated by Changsha Zirong Network Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, product information, and related e-commerce activities.

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can provide assistance more efficiently.

For damaged artistic pieces or product condition concerns, providing clear photographs of the product and packaging will help our team review your request more quickly.

COSEMN

Contemporary sculptures and artistic objects created to bring imagination, creativity, and character into modern spaces.

Form. Creativity. Expression. Modern Art Living.