Shipping Information

At COSEMN, we aim to provide a clear, reliable, and thoughtful shipping experience from the moment your order is placed until your artistic piece arrives safely at your door.

Our collections include contemporary sculptures, artistic objects, modern decorative artwork, and creative interior pieces. Because many of our creations feature unique forms, textures, finishes, and artistic details, we carefully prepare packaging methods designed to help protect each piece during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, high order volumes, inventory verification, artwork preparation requirements, or other exceptional circumstances, processing may require additional time.

Certain artistic pieces with special finishes, unique structures, or protective packaging requirements may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

• Shipping destination
• Carrier availability
• Customs inspections or clearance procedures
• Public holidays
• Weather conditions
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Other circumstances outside our reasonable control

These delivery timeframes are estimates and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on destination, product type, package size, and items included in your order.

Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.

Some larger sculptures, delicate artistic pieces, or products requiring specialized protective packaging may require different shipping arrangements depending on destination and transportation requirements.

Packaging of Artistic Pieces

Some COSEMN products may include:

• Sculptural forms
• Unique surface textures
• Special finishes
• Decorative artistic elements
• Complex design structures
• Fragile creative details

Where appropriate, products are packaged with protective materials designed to reduce movement, impact, and potential damage during transportation.

Please handle your package carefully after delivery and inspect your artistic piece as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transportation checkpoints.

Delivery Delays

Although COSEMN works with reliable logistics providers to deliver orders as efficiently as possible, unexpected delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes of delay may include:

• Carrier disruptions
• Customs inspections or clearance procedures
• Severe weather conditions
• Transportation interruptions
• Public holidays
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Unexpected logistics or customs delays

If your order has not arrived within the estimated 7–20 business day delivery period, please contact our customer support team.

We will review the available tracking information and shipping details to assist with your request.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If an order is delayed, returned, or requires reshipment because of incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

COSEMN ships to selected international destinations where delivery services are available.

International shipments may be subject to:

• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Clearance charges
• Other charges imposed by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

COSEMN does not control customs processing times, government requirements, or charges imposed by local authorities, customs agencies, or delivery providers.

Damaged Products During Shipping

Because some COSEMN artistic pieces include unique structures, delicate finishes, special surfaces, or detailed creative elements, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, incomplete, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the inner packaging
• Photographs of the outer shipping box
• A photograph of the shipping label
• A short video where helpful

Please do not discard the damaged item or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox or usual delivery area
• Front, side, or rear entrances
• Building reception or mailroom
• Household members
• Neighbors
• The local delivery carrier

If you are still unable to locate your package, please contact us.

We will review the available delivery information and assist with the next appropriate steps.

Split Shipments

In some situations, products from the same order may be shipped separately due to:

• Inventory location
• Product size
• Special protective packaging requirements
• Warehouse availability
• Fulfillment requirements

For example, larger artistic sculptures and smaller decorative pieces may require different packaging methods and may be shipped separately depending on fulfillment arrangements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.

You will not be charged additional shipping fees solely because COSEMN chooses to split an order into multiple shipments.

Receiving Your Order

When receiving COSEMN artistic pieces, we recommend:

• Opening the package carefully
• Avoiding sharp tools near the product surface
• Removing protective packaging slowly
• Handling sculptures and decorative details carefully
• Inspecting the product before disposing of packaging
• Placing the artwork on a clean, stable surface before display

If your product includes special finishes, textured surfaces, or unique artistic elements, please review the applicable product information before handling or display.

Contact Us

If you have any questions regarding shipping, tracking, delivery, damaged shipments, or order-related assistance, please contact our customer support team.

Brand:
COSEMN

Official Website:
cosemn.com

Legal Entity:
Changsha Zirong Network Technology Co., Ltd.

Registered Address:
Room 2406, 2407, 2408, 2409-519,
Building 1 & 2 Commercial and Underground Area,
Block 5, Aux Colorful Plaza,
No. 858 Dujuan Road,
Wangyue Subdistrict,
Hunan Xiangjiang New Area

Unified Social Credit Code:
91430104MAEDRENH5R

Customer Support Email:
service@cosemn.com

cosemn.com is owned and operated by Changsha Zirong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service management, order coordination, product information, and related e-commerce activities.

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can provide assistance more efficiently.

For damaged artwork, product condition concerns, or packaging-related inquiries, including clear photographs of the product and packaging will help our team review the situation more quickly.

About COSEMN

COSEMN is a contemporary art decor brand dedicated to creating sculptures and artistic objects that connect imagination, creativity, and modern living spaces.

We believe that decorative objects can become meaningful expressions of personality and atmosphere, transforming everyday environments into spaces filled with artistic character.

Through unique forms, expressive details, and contemporary design concepts, COSEMN creates artistic pieces that bring visual emotion and creative inspiration into modern interiors.

Our Artistic Collections

HOLLOW CREATURES

Inspired by mysterious forms, organic structures, and imaginative creatures, HOLLOW CREATURES explores expressive sculptures with distinctive silhouettes and creative identity.

SILENT CELESTIALS

Inspired by celestial imagination and quiet harmony, SILENT CELESTIALS presents refined artistic forms designed to create balance, elegance, and peaceful visual experiences.

WEIGHTLESS RELICS

Combining timeless inspiration with contemporary artistic language, WEIGHTLESS RELICS transforms creative concepts into distinctive decorative artworks for modern spaces.

COSEMN

Contemporary sculptures and artistic objects created to bring imagination and character into everyday spaces.

Form. Creativity. Expression. Modern Art Living.